All of our cookies are freshly baked and shipped from our own dedicated gluten-free bakery and production facility in Houston, Texas

Shipping times will vary depending on distance from Houston, Texas and other external factors, but our desserts will typically arrive within 2-4 business days

We don't accept returns, but we have a money-back guarantee (up to $40!) in case you don't absolutely love ChipMonk desserts. We understand some people are hesitant to order snacks without sampling them first. That's why, if you don't like them, we send your money right back!

Let's find it! You will receive an email with tracking once your order ships. Didn't receive it yet? Please send your order number to ali@chipmonkbaking.com and we'll send an update right away.

Here at ChipMonk, we have a 100% Money Back Guarantee (up to $40).

We are confident you will love our products as much as we do! However, if your order doesn’t meet your standards for any reason, please email us at info@chipmonkbaking.com, and we'll be happy to refund you.

Yes we do! We currently ship anywhere in the United States (including US territories), but we do not ship internationally at this time. We ship with USPS First class and Priority Mail and UPS Ground Shipping. In most cases, orders are delivered within 3 business days once shipped. We try to ship out your order as soon as possible though, due to high volume, some orders may be delayed a few days to give us time to bake more of our delicious fresh cookies.

Shipping fees are based on distance from our Houston headquarters and the weight of your orders. These are automatically calculated based on quoted rates from mail service providers. Please note, we do offer free shipping on ALL orders over $60.